TERMS AND CONDITIONS

Welcome to O2S ERP (“Service”, “Platform”, “Software”, “we”, “our”, or “us”).
These Terms and Conditions govern your access to and use of our cloud-based ERP platform and related services.
By accessing or using the Service, you agree to be bound by these Terms and Conditions.

1. DEFINITIONS

Company means O2S ERP.
Customer means the hotel, business entity, organization, or individual subscribing to the Service.
Authorized User means employees, agents, or representatives authorized by the Customer.
Data means information entered, uploaded, stored, or processed through the Platform.
Subscription means the purchased plan for access to the Service.

2. SERVICES PROVIDED

O2S ERP provides cloud-based software solutions including but not limited to:
• Front Desk Management
• Housekeeping Management
• Laundry Management
• Restaurant POS
• Bar POS
• Event Management
• Inventory & Supply Chain Management
• Accounts & Finance
• Sales POS
• HR & Payroll Management
• Reporting & Analytics
• Mobile and Web Access
The Company reserves the right to add, modify, or discontinue features at its discretion.

3. ACCOUNT REGISTRATION

Customers must:
• Provide accurate registration information.
• Maintain confidentiality of login credentials.
• Ensure authorized use of their accounts.
• Notify us immediately of unauthorized access.
The Customer is responsible for all activities occurring under its account.

4. SUBSCRIPTION AND FEES

4.1 Subscription Plans
Access to the Service is provided based on the selected subscription plan.

4.2 Payment
• Fees must be paid in advance unless otherwise agreed.
• Payments are non-refundable except where required by law.
• Failure to make payment may result in suspension or termination of services.

4.3 Taxes
Customers are responsible for applicable taxes, duties, and government charges associated with their subscription.

5. CUSTOMER RESPONSIBILITIES

Customers agree to:
• Use the Platform only for lawful business purposes.
• Maintain accurate records.
• Secure user credentials.
• Ensure compliance with local tax, labour, and hospitality regulations.

Customers shall not:
• Reverse engineer the software.
• Attempt unauthorized access.
• Distribute malware or malicious code.
• Use the Platform for illegal activities.

6. DATA OWNERSHIP

All business data entered by the Customer remains the property of the Customer.
O2S ERP claims no ownership rights over Customer Data.
The Customer grants O2S ERP permission to process data solely for providing the Service.

7. DATA SECURITY

We implement commercially reasonable security measures to protect Customer Data, including:
• Encrypted communications
• Access controls
• Data backup procedures
• Secure cloud infrastructure
However, no system can guarantee absolute security.

8. DATA BACKUP AND RECOVERY

We perform regular backups of customer data.
While reasonable efforts are made to maintain backups, the Company shall not be liable for:
• Data loss caused by customer actions
• Third-party failures
• Cyberattacks
• Force majeure events
Customers are encouraged to maintain their own copies of critical records.

9. AVAILABILITY OF SERVICE

We aim to maintain high service availability.
Scheduled maintenance may occasionally require temporary service interruptions.
The Company does not guarantee uninterrupted or error-free operation at all times.

10. THIRD-PARTY SERVICES

The Platform may integrate with:
• Payment gateways
• SMS providers
• Email services
• Accounting systems
• Government portals
• Third-party APIs
The Company is not responsible for the availability, security, or performance of third-party services.

11. INTELLECTUAL PROPERTY

All rights, title, and interest in the Platform, including:
• Software
• Source code
• User interfaces
• Logos
• Documentation
• Reports and templates
remain the exclusive property of O2S ERP.
No ownership rights are transferred to Customers.

12. CONFIDENTIALITY

Both parties agree to keep confidential information secure and not disclose it to third parties except:
• As required by law
• With prior written consent
• To authorized employees or contractors under confidentiality obligations

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, O2S ERP shall not be liable for:
• Loss of profits
• Business interruption
• Revenue loss
• Data loss
• Indirect or consequential damages

14. INDEMNIFICATION

Customers agree to indemnify and hold harmless O2S ERP against claims arising from:
• Misuse of the Service
• Violation of laws
• Violation of these Terms
• Customer Data submitted through the Platform

15. TERMINATION

Either party may terminate the subscription:
• Upon written notice as specified in the service agreement.
• Immediately for material breach of these Terms.

Upon termination:
• Access to the Platform may be disabled.
• Customer Data may be retained for up to 15 days for export purposes.
• Thereafter data may be permanently deleted.

16. FORCE MAJEURE

Neither party shall be liable for failure to perform due to events beyond reasonable control, including:
• Natural disasters
• War
• Government restrictions
• Internet outages
• Cybersecurity incidents
• Power failures

17. PRIVACY

Customer information and personal data shall be processed in accordance with the Company’s Privacy Policy.
Users should review the Privacy Policy separately.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

19. CHANGES TO TERMS

We reserve the right to modify these Terms at any time.
Updated Terms will be posted on the website and become effective upon publication.
Continued use of the Service constitutes acceptance of the revised Terms.

By using O2S ERP, you acknowledge that you have read, understood, and agree to these Terms and Conditions.